<p class="MsoListParagraph" style="margin-top:12.0pt;margin-right:0in;margin-bottom:
10.0pt;margin-left:.75in;mso-add-space:auto;text-align:justify;text-indent:
-.25in;line-height:150%;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&quot;Times New Roman&quot;">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span style="font-family:&quot;Times New Roman&quot;,serif;
mso-font-kerning:0pt;mso-bidi-font-weight:bold">Habte Tadesse Likassa<b>,&nbsp; Bacha Edosa Ameya,&nbsp; </b>Dr.O.ChandraSekhara Reddy<b>,<span class="fontstyle01"><i><span style="mso-ansi-font-size:
11.0pt;mso-bidi-font-size:11.0pt;line-height:150%;font-family:&quot;Times New Roman&quot;,serif">
“Assessing and Identifying Factors</span></i></span><i><span style="color:black"> <span class="fontstyle01"><i><span style="mso-ansi-font-size:11.0pt;mso-bidi-font-size:11.0pt;
line-height:150%;font-family:&quot;Times New Roman&quot;,serif">Affecting Customers
Satisfaction of</span></i></span> <span class="fontstyle01"><i><span style="mso-ansi-font-size:11.0pt;mso-bidi-font-size:11.0pt;
line-height:150%;font-family:&quot;Times New Roman&quot;,serif">Commercial Bank of
Ethiopia: The</span></i></span> <span class="fontstyle01"><i><span style="mso-ansi-font-size:11.0pt;mso-bidi-font-size:11.0pt;
line-height:150%;font-family:&quot;Times New Roman&quot;,serif">Case of West Shoa Zone”, </span></i></span></span></i></b></span><span style="font-family:&quot;Times New Roman&quot;,serif">&nbsp;</span><i><span style="font-family:&quot;Times New Roman&quot;,serif;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:black">International Journal of
Latest Research in Science and Technology, Volume 4, Issue 1: Page No.96-101,
January-February 2015-</span></i><span style="font-family:&quot;Times New Roman&quot;,serif">
<a href="http://www.mnkjournals.com/ijlrst.htm"><i>http://www.mnkjournals.com/ijlrst.htm</i></a></span><i><span style="font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:blue">”</span></i><span style="font-family:&quot;Times New Roman&quot;,serif;
mso-fareast-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p>                  
                